|It is normal for Patients to be Unhappy|
In fact, one study has shown that the more satisfied the patient is with their doctor the more likely they are to suffer a serious complication or even death. This is because unnecessary tests or treatments that please the patient result in unneeded medical care that turns out to harm patients.
A recent spoof on The Onion web site tells of a physician that just writes a few more unnecessary prescriptions for Adderall and his online rating gets back up in no time !
Vitals and Healthgrades estimate that a good physician will at best have 80 % of their patients "satisfied". Often times doctors tell patients things they do not want to hear like your eating habits are unhealthy or you smoke or drink too much or you can not have any more opioid pain pills or you are recovered from the treatment and you have to go back to work, all events that make some people unhappy with their doctor. However, best practice directs the doctor to make decision that follow accepted guidelines, whether the patient likes it or not.
The Daily Beast posted an article entitled "You Can Not Yelp Your Doctor". Quoting from the article -- "In fact, the most satisfied patients are 12 percent more likely to be hospitalized and 26 percent more likely to die, according to researchers at UC Davis. “Overtreatment is a silent killer,” wrote Dr. William Sonnenberg in his recent Medscape article, Patient Satisfaction is Overrated. “We can over-treat and over-prescribe. The patients will be happy, give us good ratings, yet be worse off.
It’s Economics 101. If we ask drug-addicted patients to grade their physicians on how satisfied they are with the “service,” then a high score will likely indicate they got the opposite of good medical care. It doesn’t take a genius to figure out how putting addicts in charge of the patient encounter contributes to the $24 billion in excess medical costs caused by prescription opiate abuse. Nevertheless, some emergency rooms are even offering Vicodin “goody bags” to improve their ratings.